It took me awhile to realise that it wasn't about me when a client came in to enquire about these kinds of destinations. I had no idea how long they'd been saving for their holiday, that this was their first family holiday and they thought they could take their family of 5 for 7 days for under $3000.
That was before I learned to ask them their story. To take the time to find out why they were going and what their expectations where, to connect with them as humans and to build a relationship with them so that booking their holiday became part of their whole experience.
Once I had gleaned this information from them and established a working relationship, I was able to get excited for them and the plans they had to help breathe life into them. If their expectations were unrealistic, it gave me a pivotal point to return to and be able to remind them why they were wanting what they were wanting. The connection we built showed them that I cared and they were not just another number to be recorded in my KPI's at the end of the day.
I get the fact that seeing pregnant women day in and day out is the norm for him. However, this is my second viable pregnancy, with a significant amount of years between the two; I want to feel special and cared for when I see a health care professional. My experience has not been a one-off either. For each of the 3 appointments I've had, it's been the same.
On the first visit, I was with him all of 5 minutes. He asked whether I was wanting a natural birth or c-section. I said I was leaning towards a schedule c-section based on past experience. He told me I would heal much quicker if I had a natural birth and that a decision would be made at 36 weeks. End of conversation. No room for discussion.
On the second visit, he asked the question again; to which I gave the same response. This time he asked what had happened and I told him a few of the details. I didn't feel at all comfortable and in some way was feeling guilty for the experience I'd had with Number 1. He repeated that I would heal much faster if I had a natural birth. End of conversation again.
On the 3rd visit, he asked if I was still wanting a c-section (after checking baby's heart and telling me I had a big baby - what the?) to which I replied yes, based on what's happened before I would prefer this option. His response was that he would go and book me a date. End of conversation. Discussion = nil. Rapport built = nil. Comfort with interaction = nil.
I've looked at this from every angle I can think of and yet there's something that really pisses me off. I know that I have no control over how he has chosen to act in this situation. I am only able to control my response and the meaning I choose to give to this strange encounter. It's given me an opportunity to conduct my own research, speak to other mums and health professionals to seek their opinions and thoughts. So in a sense, it's allowed me to educate myself on a much greater level, rather than relying on the opinion of one so-called medical professional.
As I sign off for now, I'd like to leave you to ponder and mull over the following, leave a comment and let's start a conversation around this:
* Where in your life are you treating things as 'run of the mill' rather than unique experiences and opportunities?
* If you are stuck in a rut and running on autopilot, what could you do to add some excitement and fun back into your life?
* If you've been on the receiving end of someone else's lack of compassion, what did you do to turn the situation around?
Until next we meet - take care and continue to be your amazing & awesome self xxx
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